Selected Projects & Clients
Federal Emergency Management Agency (Eye Street Solutions, 2008 - 2012)
- Creation of two-day web usability workshop now offered both monthly at FEMA HQ and nationally to FEMA regional offices and disaster field offices - approximately 500 people trained
- Disaster survivor usability studies with survivors in Galveston, Atlanta, Nashville, Chicago and Raleigh
- Disaster manager usability studies at conferences in Orlando, San Antonio, Toronto and Las Vegas
- Interviews with Disaster Relief Center (DRC) and Joint Field Office (JFO) staff
- Usability studies of FEMA mobile sites and applications with disaster survivors and homeowners
- Eye tracking usability study on disaster preparedness content for Ready.gov
- Focus groups with disaster managers, disaster survivors, general public and disability leaders
- Heuristic usability assessment of approximately 40 FEMA and DHS sub-sites
- Card sorts with disaster survivors, disaster managers and the general public
- Developed new FEMA style guide that was adopted agency-wide
- Extensive involvement in projects related to SEO, web analytics and ForeSee surveys
- Related conference presentation includes: Lebson, Cory. 2010. “How can FEMA’s Individual-Assistance Web Resources Be Improved?” Individual Assistance ESF #6 Conference, San Diego, California, April 28, 2010.
Westat (2008 - 2012)
- Information architecture analysis of intranet with card sort activity and "first click" analysis
- Heuristic reviews, card sorts and wireframe mockups for existing Westat government clients
Limina Application Office (2010 - 2012)
- Four-day experiential learning training for Limina client on usability testing process
- Stakeholder and user interviews and usability tests for existing Limina clients
Navigation Arts (2009-2012)
- Part of extended team leading usability tests for existing Navigation Arts clients
Eureka Facts (2010-2011)
- Mentored market research staff in conducting usability testing and using Morae software
- Conducted card sort and heuristic review of Nuclear Regulatory Commission (NRC) site
Fast Enterprises (2010 - 2011)
- Consulted on custom implementation of tax payment portal for City of Arlington
- Usability testing of tax payment process for the State of Alabama
UserWorks, Inc. (1994 - 2011)
- Intern (1994), staff human factors engineer (1995), director (2004-2007),
Contractor (1996 - 2004; 2007 - 2011) - Member of management team: company operations, client relations and business development
- Managed projects involving user research, SEO, web analytics, and information architecture
- Created wireframes, web prototypes and web sites
- Developed and managed 40,000 person recruitment and reminder system
- Responsible for internal IT operations: management of IT team, usability labs and staff support
IQ Solutions (2005 - 2009)
- FBI, 2005: Stakeholder interviews, user interviews and multiple rounds of usability testing
- NIDA, 2006: Usability tests of NIDA drug awareness games, user research at student fair
- Consulting services to social market research team to streamline data collection and analysis
Bureau of Economic Analysis (Digital Management, 2008)
- Expert reviews for a number of Interactive Tables applications
- Provided documentation detailing places where existing applications were not 508-compliant
- Developed supplemental wireframes to illustrate recommendations
K12, Inc. (2007 - 2008)
- Managed staff and external vendors as Usability & Market Research Director
- Advocated for usability and user research throughout the company
- Oversaw usability tests of distance learning products
- Drafted RFPs and managed vendors for satisfaction surveys that required third-party validation
- Directly involved with all aspects of survey design, implementation, analysis and reporting
- Responsible for survey analysis mainly using SPSS, Access, and Excel to analyze Vovici output
Airline Tariff Publishing Co. (ATPCO) (CSC Consulting, 2007)
- Involved in project to convert TN3270 "green screen" systems into web-based applications.
- Managed user experience activities for "batch processing"
- Meetings with business teams, requirements gathering, heuristic reviews, and wireframes
Department of Education (UserWorks, 2006)
- Information architect for Federal Resources for Educational Excellence (FREE) site
- Analysis of IA for both web-based front-end and Oracle-driven back-end
- Produced IA evaluation that recommended changes to data structure and site architecture
- Managed production of high-fidelity site prototype, then performed cognitive walkthroughs
- Produced database to help staff catalog, tag and visualize data structures for web resources
- Note of appreciation is included on FREE site's "About" page
University of Connecticut (2004 - 2011)
- Grant-funded adjunct faculty position involving coordination with sponsoring agencies and development and management of North American Jewish Data Bank web site as well as associated custom-built database
- Archived hundreds of data files/research reports and point of contact for 2000+ Jewish demographers
University of Connecticut Health Center (1998 - 2004)
- Project to integrate handheld computers into the medical school curriculum
- Managed program to train UCHC faculty on the educational uses of handheld computers
- Developed mobile student encounter log: creation of wireframes and interactive prototype
- Managed programmers to develop final product subsequently utilized by the medical school
- Medical sociology research on quality of care for asthmatic children in impoverished areas
Usability Professionals Association (UPA)
- UPA Washington DC Chapter - President since 2010 (board member since 2009)
- Lebson, Cory. 2011. "Mobile Web Emerging Trends and Best Practices: Are you Ready?" Usability Professionals Association 2011 Conference, Atlanta, Georgia, June 23, 2011.
- Lebson, Cory. 2010. "What You Should Know about SEO: Tips for the User Experience Professional." Usability Professionals Association 2010 Conference, Munich Germany, May 27, 2010.
- Lebson, Cory. 2007. "The 'Googlefication' of Site Search: Adapting to Google’s Influence on User Behavior." Usability Professionals Association 2007 Conference, Austin, Texas, June 15, 2007.
- Lebson, Cory. 2006. "Tools for Electronic Collaboration: Off the Shelf and Into the Usability Lab." Usability Professionals Association 2006 Conference, Broomfield, Colorado, June 16, 2006.
- Peer reviewer for 2009 and 2011 conference presentations.